Virgin Money plc
Financial Ombudsman decision DRN9415431 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
pay them an additional 8% simple interest on each overpayment, from the date it was made to the date Virgin refunds them.Charges and fees
Mr D and Mrs T complain that Virgin Money plc has treated them unfairly by not allowing them to borrow back overpayments they have made towards their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9415431.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.