Bank of Scotland Plc

Financial Ombudsman decision DRN9402647 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain that Bank of Scotland plc (t/as Halifax) has not helped them to deal with a problem with the title of their mortgaged property.Mortgage administration

It has also recognised that it did not provide a good service to Mr and Mrs B and that this has added to their distress.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9402647.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.