Secret Eye Limited
Financial Ombudsman decision DRN9399396 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
I am satisfied that Secret Eye had no authority to take the fee in the first place from Ms F.Unauthorised transaction
I am not satisfied that Secret Eye has treated Ms F’s complaint fairly and has, in fact, created barriers to her being able to successfully conclude this case.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9399396.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.