Halifax Limited

Financial Ombudsman decision DRN9371036 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Halifax had applied more than one arrears charge in the same monthCharges and fees

complaint is about a mortgage Mr G and Miss H held with Bank of Scotland Plc trading as HalifaxMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9371036.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.