Connells Limited
Financial Ombudsman decision DRN9360910 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr G and Mrs W are unhappy at the service they received from an appointed representative of Connells Limited when re-mortgaging their property.Mortgage administration
The problem lies more with the service and communication through the process.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9360910.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.