Bank of Scotland Plc

Financial Ombudsman decision DRN9326727 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr B complains that Bank of Scotland plc, trading as Halifax, was irresponsible in its lending to himIrresponsible lending

failed to recognise that he was in financial difficultiesTreatment in financial difficulty

charged unreasonable feesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9326727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.