Barclays Bank Plc
Financial Ombudsman decision DRN9326000 Not upheld
Not upheldoutcome, as published by the Ombudsman
£448redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Ms J went into a branch of the bank to advise it that she was in financial difficulties and she needed assistance.Treatment in financial difficulty
the bank also offered a refund of fees that had been applied to the account, totalling £448Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9326000.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.