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Bank of Scotland Plc
Financial Ombudsman decision DRN9311048 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Sep 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
They have said they believe the mortgage was mis-sold and mis-managed.Product mis-sold
In addition to the above, Mr S and Mrs T believe Lloyds should have claimed the proceeds from an mortgage endowment policy that matured in 2012 and paid the money off the mortgage at that time.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9311048.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.