Barclays Bank Plc
Financial Ombudsman decision DRN9298191 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
a large amount of money was taken without permissionUnauthorised transaction
They remain very unhappy about Barclays’ handling of the situationComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9298191.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.