HSBC Bank plc

Financial Ombudsman decision DRN9287534 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr M complains that HSBC UK Bank Plc debited his credit card account with a payment he says he didn’t authorise.Unauthorised transaction

It didn’t seek a refund through chargeback – the process by which some payments can be challenged through the card schemesCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9287534.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.