Vanquis Bank Limited

Financial Ombudsman decision DRN9286286 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr R complains that Vanquis Bank Limited allowed some payments to be charged to his credit card after he’d cleared the balance to close his account.Account closed or refused

He wasn’t happy that Vanquis was continuing to apply interest and charges on his account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9286286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.