Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN9283129 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

He also thought the charges for the conveyancing weren’t clear enough before he took out the mortgage.Charges and fees

Mr M remortgaged with BOI. He felt its customer service was very poor when dealing with his application.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9283129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.