Bank of Scotland Plc

Financial Ombudsman decision DRN9282756 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,640redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

delayed in providing them with replacement bank cards following a fraudulent transactionAPP scam refund refused

Halifax then blocked Mr and Mrs K’s bank cards as a precautionary measureFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9282756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.