Secret Eye Limited
Financial Ombudsman decision DRN9257498 Upheld
Upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
Tue Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Mrs C complains that Secret Eye Limited treated her unfairly by charging her a credit broking fee.Charges and fees
It seems highly likely this caused Mrs C unnecessary distress and inconvenience. I consider £75 is a fair award for this.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9257498.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.