Clydesdale Bank Plc
Financial Ombudsman decision DRN9250485 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Clydesdale Bank Plc has not issued a credit card to Company M as requestedAccount closed or refused
Clydesdale failed to tell Mr I at the outset that a company MasterCard debit card was not available as it should have done. Also it delayed for a considerable period in providing Company M with a debit card.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9250485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.