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Bank of Scotland Plc
Financial Ombudsman decision DRN9248558 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The underwriters for the mortgage he’d arranged asked Mr A to provide a consent to let letter (CTL) from BOS, before the mortgage could go ahead. BOS sent the CTL to the wrong address.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9248558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.