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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN9247224 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

changed his student account to a standard account without warning and that this caused him to incur charges on his overdraftCharges and fees

The Co-op looked into his complaint but rejected it because it said it had sent him two letters to inform him the account would changeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9247224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.