Bank of Scotland Plc

Financial Ombudsman decision DRN9229978 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mrs O feels that BOS has treated her unfairly about fees and charges applied to her accountsCharges and fees

Mrs O says that BOS has treated her unfairly because it didn’t do enough considering her medical condition and her circumstancesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9229978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.