Barclays Bank Plc
Financial Ombudsman decision DRN9228312 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs J are unhappy with the way Barclays Bank Plc has administered overpayments they’ve made to their mortgage account.Mortgage administration
Barclays offered to recalculate Mr and Mrs J’s CMP and pay them £100 compensation for problems with the way it had handled the complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9228312.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.