Barclays Bank Plc
Financial Ombudsman decision DRN9217448 Not upheld
Not upheldoutcome, as published by the Ombudsman
£277redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclaycard recognised that Mr K had been inconvenienced by having to follow the matter up after a long time. So, it paid him £25.00 compensation and added £10.00 to cover the cost of his telephone calls.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9217448.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.