HSBC UK Bank Plc
Financial Ombudsman decision DRN9213834 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sun Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
In December 2019, HSBC gave Mr F notice to close his account.Account closed or refused
Mr F’s accounts were frozen and therefore he couldn’t use them for debits or credits.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9213834.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.