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Countrywide Principal Services Limited

Financial Ombudsman decision DRN9188229 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund the £124 fee it had charged Mr S and Miss TCharges and fees

it was not made clear to them that their mortgage adviser would not provide any further assistance after they had received their mortgage offerService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9188229.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.