Bank of Scotland Plc

Financial Ombudsman decision DRN9169327 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr T disputed this with Halifax and withheld his monthly payments, which put him into arrears.Treatment in financial difficulty

Halifax shortened his mortgage and is unable to explain why.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9169327.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.