National Westminster Bank Plc

Financial Ombudsman decision DRN9167478 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mr T complains that National Westminster Bank Plc won’t refund £35,000 of payments made from his account to an online gambling website, that he says he didn’t authorise.Unauthorised transaction

NatWest decided to block and close Mr T’s account on 28 December 2017, which meant from this date Mr T wasn’t able to access the money in his account. But NatWest didn’t release Mr T’s balance to him until 7 February 2018.Funds blocked or frozen

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9167478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.