Bank of Scotland Plc

Financial Ombudsman decision DRN9167428 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

financial hardshipTreatment in financial difficulty

complaints about unfair bank chargesCharges and fees

adverse credit information being placed on her recordsCredit file reporting

the way the bank has dealt with her correspondenceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9167428.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.