Barclays Bank Plc
Financial Ombudsman decision DRN9140302 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr N complains that Barclays Bank PLC will not refund a series of disputed transactions on his accountUnauthorised transaction
Mr N has also complained about the way Barclays handled his complaint, including that he received communications from two different departments.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9140302.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.