HSBC Bank plc

Financial Ombudsman decision DRN9124579 Not upheld

Not upheldoutcome, as published by the Ombudsman

£610redress stated in the decision

Wed May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr and Mrs R have complained HSBC Bank Plc treated them unfairly by closing their business account.Account closed or refused

refund £227.62 – the total of the charges and interest added to the account from February 2016 to April 2016Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9124579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.