NRAM Limited

Financial Ombudsman decision DRN9115192 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr and Mrs U complain that NRAM plc added its legal costs and other charges and interest to their mortgage balance when it was not entitled to.Charges and fees

Mr and Mrs U took out a mortgage with NRAM in 2006.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9115192.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.