Close Brothers Limited

Financial Ombudsman decision DRN9112760 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Miss S has also complained that fees and charges have been added since G took her to court after she fell into arrears.Charges and fees

In summary, Miss S says that she didn’t think her arrears were ever more than £2,000 and so shouldn’t have incurred so much interest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9112760.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.