Virgin Money plc
Financial Ombudsman decision DRN9111300 Not upheld
Not upheldoutcome, as published by the Ombudsman
£227redress stated in the decision
Mon Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Virgin Money plc has unfairly increased the monthly payment due on their mortgage.Charges and fees
Mr and Mrs B took out their mortgage in 2007. In November 2015, Virgin wrote to them to say that their monthly mortgage payment was increasing.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9111300.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.