Barclays Bank Plc
Financial Ombudsman decision DRN9107817 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Nov 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr C has complained Barclays Bank plc closed his account without giving him proper notice.Account closed or refused
Mr C has difficulty remembering phone conversations. And because of his health, he prefers talking things through to getting things in writing.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9107817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.