PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN9102276 Upheld

Upheldoutcome, as published by the Ombudsman

£5,000redress stated in the decision

Mon Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mrs B complains that PayPal Sarl & Cie, SCA is holding her liable for a debit balance showing in error on her account.Unauthorised transaction

She also says that PayPal did not provide assistance to her in bringing a buyer complaint about a faulty laptop.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9102276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.