National Westminster Bank Plc

Financial Ombudsman decision DRN9101570 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Sun Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

NatWest removed access to her online facility and then blocked her account in May 2018.Funds blocked or frozen

Miss M complains National Westminster Bank Plc (NatWest) shouldn’t have charged her for her overdraft when it removed access to her current account.Charges and fees

She also complains NatWest didn’t offer support to her when she was in financial difficulty in 2012.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9101570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.