Bank of Scotland Plc

Financial Ombudsman decision DRN9091131 Not upheld

Not upheldoutcome, as published by the Ombudsman

£42redress stated in the decision

Fri Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I must consider whether I think Halifax has done enough to respond positively and sympathetically to Mr B’s financial circumstances.Treatment in financial difficulty

Mr B complains that Bank of Scotland plc (trading as Halifax) continued to add fees and charges to his accounts even though it knew he was in financial difficulties.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9091131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.