Santander UK Plc
Financial Ombudsman decision DRN9070256 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mr H complains that Santander UK Plc has breached the Equality Act 2010 because it failed to make reasonable adjustments to the way in which it deals with him and his accounts even though it is aware of his severe dyslexia.Charges and fees
Mr H complains that Santander UK Plc has breached the Equality Act 2010 because it failed to make reasonable adjustments to the way in which it deals with him and his accounts even though it is aware of his severe dyslexia.Support for vulnerable customers
Rules cited
Equality Act 2010, Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9070256.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.