The Mortgage Business Plc

Financial Ombudsman decision DRN9066877 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr M fell into arrears with his TMB mortgage. This led to TMB passing Mr M’s mortgage account to its solicitors to deal with.Treatment in financial difficulty

Mr M complains about legal fees The Mortgage Business Plc (“TMB”) added to his mortgage account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9066877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.