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The Mortgage Business Plc
31banking decisions
6.5%uphold rate
29not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Mortgage administration | 13 | 2 | 15.4% |
| Treatment in financial difficulty | 11 | 1 | 9.1% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FCA | 2023-H2 2023-07-01 to 2023-12-31 | — | 0 | 0 | — |
| FCA | 2023-H1 2023-01-01 to 2023-06-30 | — | 0 | 0 | — |
| FCA | 2021-H2 2021-07-01 to 2021-12-31 | — | 0 | 0 | — |
| FCA | 2021-H1 01-01-2021 to 30-06-2021 | — | 0 | 0 | — |
| FCA | 2020-H2 01-07-2020 to 31-12-2020 | — | 0 | 0 | — |
| FCA | 2020-H1 01-01-2020 to 30-06-2020 | — | 0 | 0 | — |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.