Bank of Scotland Plc

Financial Ombudsman decision DRN9058570 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs N complains that Bank of Scotland plc, trading as Halifax, will not refund a payment she made for the supply and installation of a fish tank.Card dispute or chargeback

Halifax has accepted that its level of service fell short in dealing with this dispute, and it has paid Mrs N £30 in recognition of her distress and inconvenience.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9058570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.