Bank of Scotland Plc

Financial Ombudsman decision DRN9037784 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr O complains that Bank of Scotland plc (trading as Halifax) is holding him liable for repayment of a credit card balance he feels isn’t his responsibility.Unauthorised transaction

Halifax first investigated Mr O’s concerns in March 2009.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9037784.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.