Barclays Bank Plc
Financial Ombudsman decision DRN9037152 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Tue Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr G’s account was subsequently closed by Barclays.Account closed or refused
Mr G is unhappy with how the bank treated it him after, he says, Barclays Bank Plc did not deal appropriately with his dispute over being held liable for transactions on his account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9037152.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.