Barclays Bank Plc
Financial Ombudsman decision DRN9036463 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr E complains that Barclays Bank PLC won’t refund the money he paid, using his debit card, for goods he didn’t receive.Card dispute or chargeback
Barclays has accepted that its standard of service wasn’t satisfactory and has now agreed to pay £150 compensation for the delays.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9036463.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.