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Bank of Scotland Plc
Financial Ombudsman decision DRN9027683 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr Z complains that Bank of Scotland Plc (trading in this case under its Halifax brand) won’t refund an online payment that he says he neither made nor authorised.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9027683.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.