PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN9014473 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mr M complains that PayPal Sarl & Cie, SCA won’t reimburse him for a transaction he didn’t make or authorise.Unauthorised transaction

I think PayPal could’ve done more to speak to A about what happened, so it could investigate Mr M’s complaint fully.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9014473.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.