Bank of Scotland Plc

Financial Ombudsman decision DRN9008313 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Ms C complains that Bank of Scotland plc (trading as Halifax) is no longer letting her use one of their branches.Account closed or refused

Halifax looked into Ms C’s complaint. It agreed it ought to have informed her earlier that she couldn’t use the branch and apologised for the inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9008313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.