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Erudio Student Loans Limited
Financial Ombudsman decision DRN9004995 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Erudio refunded all interest and fees for the period of the suspected breachCharges and fees
she felt there had been a level of poor customer service because of delaysComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9004995.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.