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Bank of Scotland Plc

Financial Ombudsman decision DRN8991249 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

B complains that Bank of Scotland plc closed its main account rather than an unused account.Account closed or refused

Bank of Scotland rightly accepted that it made a mistake when it closed B’s main account instead of a largely unused account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8991249.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.