Bank of Scotland Plc

Financial Ombudsman decision DRN8981714 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Aug 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr A’s complained the Bank of Scotland plc (trading as ‘Halifax’) refused to refund him for fraudulent transactions on his credit card.Card dispute or chargeback

I think it should increase its offer of £80 for the poor service it provided to £100.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8981714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.