Barclays Bank Plc
Financial Ombudsman decision DRN8962233 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
In addition, Barclays’ should refund any early repayment charges imposed on the closure of the original loan only.Charges and fees
Mrs C complains that Barclays Bank Plc did not make clear that a “top up” loan it offered to her was a new loan with a higher interest rate than her original loan.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8962233.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.