NewDay Ltd

Financial Ombudsman decision DRN8926414 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr P complains that NewDay Ltd made mistakes, didn’t respond to his complaints and then closed his credit card account without notice.Account closed or refused

Mr P complains that this was unfair. In its final response letter, the company agreed to waive £12 charges as a good will gesture, Mr P wants Marbles to refund the remaining £12.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8926414.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.