Bank of Scotland Plc

Financial Ombudsman decision DRN8921977 Not upheld

Not upheldoutcome, as published by the Ombudsman

£104redress stated in the decision

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

mistakenly allowed her son to withdraw funds from an accountUnauthorised transaction

gave confusing and conflicting advice about Mrs G’s positionComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8921977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.